Contact AI Pet Video

One inbox, a clear path to help

Email us at support@aipetvideo.org for product questions, account help, billing questions, privacy requests, rights concerns, or partnership enquiries.

We review messages sent to this address and route them to the right part of the product work.

What to include

To help us understand the issue, include:

• the email address connected to your account, if relevant;
• the page or feature you were using;
• a short description of what you expected and what happened;
• the generation or payment reference shown in the product, if available; and
• a screenshot with private information removed, when it helps explain the problem.

Please do not email sensitive files

Do not send passwords, authentication codes, complete card numbers, government identification, private video links, or original pet media that is not necessary to explain the issue.

For a privacy request, describe what you would like us to access, correct, or delete. We may need to verify that the request relates to you before acting on account data.

Useful links

• Create an AI pet video
• View pricing and credit packs
• Read the Privacy Policy
• Read the Terms of Service
• Learn about AI Pet Video